Clayton M. Christensen brings product improvement down to a simple statement in his presentation at the ECS National Forum on Education Policy: “Understanding the job rather than understanding the customer is the critical insight” (at about 8:30 min in the video).
His example is the buying of milk shakes. Collecting data on who buys milk shakes [...]
Posts under ‘technology’
How to improve a product effectively
Expiration before the expiration date
It is nice that I am reminded to renew my membership in the library by January 2, 2010. But why the heck can’t I get into the interlibrary loan form when I am already logged in? I do need to renew my membership immediately though it is not up for another 54 days. It is [...]
A comment on no comments
Oh my gosh. No comments? When I do get some, even two on one post within a really short time, I’m told I don’t have comments? Come on. That’s not fair to the commenters at all.
I will have to take a closer look at my installation over the weekend as I could not approve the [...]
Waiting for the (Google) Wave
Since last Thursday I have picked up snippets of buzz around Google Wave and finished watching the demo video today (had kept it for my workout to have that pass more quickly ). I am just speechless and can’t wait for it to be publically available.
Wave is a new communication tool that is [...]
Youtube’s unequal display rights
While watching “Google Wave Developer Preview at Google I/O 2009″ on YouTube, I saw two new buttons to the top right of the video. They allow you to dim the lights on the page and to open the video in a separate window.
The result is that all the noise is either turned off by the [...]
